Returns and exchanges
At Câlinou, your satisfaction means a lot to us! 💛
Personalized items
Since each garment is made to order especially for you, we cannot accept returns simply for a change of mind.
Problem with your order?
If your item arrives defective, damaged, or incorrect (wrong size, wrong color, printing error), please contact us within 14 days of receipt via the Contact page with photos of the issue. 📸
We will then offer you a replacement or a refund, depending on the situation.
How to request a return
- Write to us via the Contact page describing the issue
- Attach photos of the item received
- We'll handle the rest with you! 🥰